Guides
Guides for mediators and ADR practices
Practical checklists and frameworks on mediation preparation, ADR software selection, subscription pricing, and lawyer coordination — written for mediators and dispute resolution teams worldwide.
General information only — not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
Guides are written for mediation workflow fundamentals. Australian-specific examples (NMAS, GST) appear where noted — the same product workflow applies in other regions.
All guides
How to add online booking to your mediator website
A practical guide for Australian mediators — put live booking on your own website so parties choose a time without email back-and-forth. Works for solo practitioners and multi-mediator practices.
Read guide →How to collect mediation fees online
A practical guide for mediators — send payment requests, split fees between parties, use Stripe Connect, and automate reminders without holding client money.
Read guide →Pre-mediation intake forms for mediators
What to collect before session day, how secure party links work, and how to track outstanding intake without chasing email.
Read guide →Mediation software vs generic scheduling tools
When a calendar widget is enough — and when mediators need intake, all-party confirmation, documents, fees, and matter records connected to booking.
Read guide →Mediation preparation checklist for mediators
A practical pre-session checklist for independent mediators — parties, documents, fees, lawyer coordination, and session logistics before mediation day.
Read guide →Choosing ADR software for independent mediators
How to evaluate mediation case management software in Australia — booking, intake, documents, fees, and lawyer coordination without overbuying generic legal tools.
Read guide →What referring lawyers should expect from mediation software
A plain-language guide for family law and commercial litigation teams coordinating client referrals to independent mediators — visibility, brief upload, and scope limits.
Read guide →Mediation software pricing plans — Solo, Practice, and Panel
How Neutly subscription tiers work — Solo vs Practice entitlements, 14-day trial, annual billing, and why platform fees are separate from party fee collection.
Read guide →How to get found online as a mediator in Australia
Practical discoverability for Australian mediators — directory listing, NMAS and association profiles, backlinks from ADR bodies, and live booking on your website.
Read guide →
Explore the product
AI mediation software
Staff-only AI for preparation, drafting, and case summaries — with human review on every output.
Learn more →Calendar and webhook integrations
Connect Outlook, Google Calendar, Zoom, and practice webhooks without leaving your workflow.
Learn more →Responsible AI for mediation
How Neutly governs AI use — staff-only access, audit trails, and no party-facing bots.
Learn more →
Guide questions
Are these guides legal advice?
No. Guides on this site are general information for Australian mediators and referring lawyers. They are not legal advice, mediation advice, or a substitute for professional judgment.
Does Neutly replace a mediator?
No. The guides describe administrative workflow — booking, intake, documents, fees, and coordination. Mediators and lawyers remain responsible for their professional work.
Where should law firms look for mediation preparation on the firm side?
Referring lawyers often use a read-only portal on Neutly for referred matters (Practice plan). Firms that need full matter management and governed AI for client preparation should explore CounselOS at counselos.au.
How do subscription plans work for mediation practices?
Solo covers one mediator; Practice covers up to four with team features. Platform subscription is separate from party fee collection via Stripe Connect. See our guide on mediation software pricing plans for a full Solo vs Practice comparison.
Run your mediation practice from one place.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI — family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.